500bet Terms and Conditions — What You Need to Know Before Using the Platform

500bet (hereinafter referred to as "the Platform" or "we") is an internationally licensed online gaming and betting platform. By accessing our services through the 500bet website, app, or any other channel, you are confirming your full agreement to these Terms and Conditions.

These Terms and Conditions constitute a legal agreement between 500bet and its users. In the event of any dispute, these Terms shall serve as the definitive document.

• These Terms and Conditions apply in both Bengali and English; in the event of any conflict, the English version shall prevail.
• 500bet reserves the right to modify these Terms and Conditions at any time.
• Continued use of the platform following any update to the Terms & Conditions will be deemed as acceptance of the new terms.
• It is your sole responsibility to read and understand these Terms and Conditions.

To register an account on 500bet, you must provide accurate and complete information. Submitting false or incorrect details is a breach of these Terms and may result in account termination.

Each individual may only open one account. Creating multiple accounts under the same name, from the same device, or using the same payment method is strictly prohibited.

• You must provide accurate name, date of birth, address, and contact details at the time of registration.
• KYC (Know Your Customer) verification is mandatory before making a deposit or withdrawal.
• A copy of your national ID or passport may be required.
• The account holder is solely responsible for the security of their account.
• Keep your password secure — never share it with anyone.

The minimum age to register and use 500bet is 18. Anyone under 18 is not permitted to use this platform. 500bet strictly enforces the prevention of underage gaming.

If it is established that a user created an account while under 18 years of age, the account will be immediately closed, deposited funds may not be refunded, and legal action may be taken.

• 500bet is strictly prohibited for anyone under the age of 18.
• 500bet may request identity documents at any time for age verification purposes.
• Parents and guardians are responsible for protecting minors from accessing accounts — contact us immediately if you have any concerns.
• Users from countries or regions where online gaming is prohibited by law are not permitted to use this service.

500bet offers multiple deposit methods including mobile banking, bank transfer, and electronic wallets. Minimum and maximum deposit limits vary by payment method.

All deposits must be made from your own account. Using a third-party account or payment method is strictly prohibited and may result in account termination.

• All deposits are accepted in Bangladeshi Taka (BDT) or other designated currencies.
• Deposit processing times may range from a few minutes to 24 hours depending on the method used.
• For any deposit issues, contact our support team with a screenshot.
• 500bet reserves the right to decline deposits under certain circumstances.
• 500bet strictly enforces anti-money laundering regulations.

Account verification (KYC) must be completed before any withdrawal can be processed on 500bet. No withdrawal requests will be handled without prior verification. This requirement is also in place for your own security.

Withdrawals must generally be made through the same payment method used for the deposit. Processing typically takes 1–5 business days, though it may take longer in some cases.

• A minimum withdrawal amount applies — see the deposit page for details.
• Wagering requirements must be met before bonus funds can be withdrawn.
• Unusual or suspicious withdrawal requests may be held for review.
• If a withdrawal is cancelled, the funds will be returned to your account.
• 500bet does not charge any withdrawal fees, though fees imposed by your payment provider may apply.

All bonus and promotional offers on 500bet are subject to specific terms. Each bonus carries its own wagering requirements, validity period, and usage conditions, which are stated alongside the offer.

Misusing the bonus system — such as claiming bonuses through multiple accounts, manipulating bonuses, or any other fraudulent activity — is strictly prohibited and will result in permanent account closure.

• The welcome bonus applies to your first deposit only and can be claimed once.
• Bonus funds cannot be withdrawn directly — wagering requirements must be fulfilled first.
• Any unused bonus funds will be automatically forfeited once the bonus expires.
• 500bet reserves the right to cancel or modify any bonus at any time.
• VIP members enjoy exclusive bonuses and privileges — visit the VIP page for details.

All betting on 500bet — whether Sports Betting, casino games, fish games, or otherwise — is governed by specific rules. Once a bet is confirmed, it cannot be cancelled or changed.

In the event of a technical error or abnormal circumstances, 500bet reserves the right to void or review betting outcomes. Bets placed on the basis of incorrect odds or payouts resulting from a system error may be considered void.

• Each game or betting category is subject to its own specific rules.
• Participation in match fixing or result manipulation is a criminal offense.
• 500bet reserves the right to investigate unusual betting patterns.
• Bets placed with a delay during live betting may not be accepted.
• Maximum bet limits are set individually for each event and game.

The following activities are strictly prohibited on the 500bet platform. Any violation may result in permanent account closure and, where necessary, legal action.

• Creating or operating multiple accounts.
• Manipulating or abusing the bonus system.
• Using stolen payment methods or third-party accounts.
• Engaging in money laundering or any illegal financial activity.
• Using hacking tools, viruses, or any malicious software.
• Using automated bots or software to play games.
• Harassing or defrauding other users.
• Knowingly exploiting system errors or technical glitches.

500bet reserves the right to suspend or terminate any account at any time and for any reason — particularly in cases of Terms violations, fraudulent activity, or legal requirements.

You may request to close your account at any time. All pending bets must be settled and your balance withdrawn before the account is closed.

• If an account is terminated due to a breach of terms, the account balance may be forfeited.
• If you close your account voluntarily, any remaining balance can be withdrawn.
• Data from closed accounts is retained as required by law.
• You have the right to appeal an account closure — please contact support.

500bet believes gaming is a form of entertainment — not a source of income. We encourage our members to play responsibly and are here to provide support whenever needed.

If you feel that gaming is having a negative impact on your life, use our Responsible Gaming tools or seek professional support.

• Set deposit limits — daily, weekly, or monthly.
• Use the self-exclusion feature to lock your account for a set period of time.
• Take a cooling-off period — from 24 hours up to 6 months.
• Keep track of your gaming history and spending.
• If needed, visit our Responsible Gaming page to access professional support.

500bet treats the protection of your personal data as a top priority. Our Privacy Policy outlines in detail how we collect, use, and store your information.

Your personal data is never sold to third parties. However, information may be disclosed when required by law or at the request of a regulatory authority.

• All data is protected with SSL encryption.
• You may request to view, correct, or delete your personal data at any time.
• Full details on our use of cookies can be found in our Privacy Policy.
• You can opt out of marketing communications at any time.

For any dispute or complaint, please contact our customer support team first. We always aim to provide a fair and timely resolution. Most issues are resolved within 48–72 hours.

If a matter cannot be resolved through customer support, it may be escalated to our licensing authority. 500bet takes all valid complaints seriously and resolves them through a transparent process.

• Please include your account ID and full details when submitting a complaint.
• Attaching screenshots or supporting evidence will help us resolve your issue faster.
• Balances related to an ongoing dispute may be placed on hold.
• 500bet's final decision shall be binding, without prejudice to any legal recourse available.

500bet reserves the right to change, amend, or update these Terms and Conditions at any time. For significant changes, we will endeavour to notify you via your registered email or through a platform notification.

Continued use of the platform after any changes constitutes your acceptance of the updated terms. We recommend visiting this page regularly to stay informed.

• The date of the most recent Terms & Conditions update will be noted at the top of this page.
• We will endeavor to provide notice before any changes take effect.
• If you do not agree to the updated terms, you may request account closure.

If you have any questions or need clarification on our Terms & Conditions, our customer support team is always ready to help. We offer 24/7 live chat and email support.

• Live chat: available 24 hours a day, 7 days a week.
• Email Support: [email protected]
• Please include your account ID when contacting support.
• For general inquiries, visit our FAQ Page page.