500bet Privacy Policy — Your Data Is Safe With Us

500bet (referred to as "we", "us", or "the platform") is an internationally licensed online gaming and Sports Betting platform. We are fully committed to protecting our users' privacy and safeguarding their personal information.

This Privacy Policy applies to anyone who uses 500bet's services via our website, mobile app, or any other digital channel. It explains what data we collect, why we collect it, how we use it, and the steps we take to protect it.

500bet's Privacy Policy is built in accordance with international data protection laws and standards. We believe transparency is the foundation of trust, so every aspect of how we collect and use data is clearly laid out here.

500bet collects various types of information to deliver and improve its services. The categories of data collected are detailed below:

• We only collect the information we need — nothing more.
• Your explicit consent is obtained before any data is collected.
• Sensitive data (such as passwords) is never stored in plain text — it is kept as an encrypted hash.
• Some information may be received automatically when you use third-party services (such as social login).

500bet uses collected data only for specific, legitimate purposes. Our core principle is to enhance your experience on the platform and ensure its security.

• For account creation, management, and verification.
• To process deposits, withdrawals, and financial transactions.
• To provide customer support and resolve issues.
• To prevent fraud, money laundering, and illegal activities.
• To meet legal and regulatory obligations.
• To improve platform services and features.
• To send you relevant offers and promotions, with your consent.
• To monitor usage patterns and ensure responsible gaming.

500bet uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help us improve our services.

• Essential Cookies: Essential for login sessions and security — these cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: To understand how the site is used — your identity is not revealed.
• Marketing Cookies: Used only with your consent and can be disabled at any time.

You can manage non-essential cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features.

500bet does not generally share your information with third parties. However, there are specific circumstances where limited data sharing may be required, as outlined clearly below.

• Payment Provider: Only the minimum financial information necessary to complete a transaction is shared.
• Legal Authorities: Data may be disclosed in response to a court order or a lawful request from a regulatory authority.
• Licensing Authority: Data required to maintain our gaming license is shared with the relevant regulatory authorities.
• Technology Partners: Limited data is shared with contracted service providers for the purpose of operating the platform.
• Fraud Prevention: Non-identifiable data may be shared with security partners.

500bet does not retain your data longer than necessary. Retention periods are determined based on the type of data, legal requirements, and the purpose for which it was collected.

• Data for active accounts is retained for as long as the account remains open.
• After account closure, financial transaction records are retained for up to 7 years for legal compliance.
• KYC verification documents are retained for a defined period in accordance with regulatory requirements.
• Marketing data is deleted as soon as you opt out.
• Security logs are typically retained for up to 90 days.

Once the retention period expires, data is securely deleted or anonymised so that you can no longer be identified.

As a 500bet user, you have several important rights over your own data. We respect these rights and are committed to responding to any request you make.

500bet strictly prohibits use of its services by anyone under the age of 18. We do not collect or process data from minors, and our verification process is rigorous.

• Age verification is mandatory at the time of registration.
• Additional identity documents may be requested in cases of suspected irregularities.
• If it is found that data has been collected from a minor, it will be deleted immediately.
• Parents can contact us to help protect their children.

500bet uses industry-leading technology and practices to protect your data. Our security infrastructure is regularly tested and updated to guard against emerging threats.

• 256-bit SSL/TLS encryption — on all data transmissions.
• Multi-Factor Authentication (MFA) for account security.
• Firewall and intrusion detection systems to prevent unauthorised access.
• 24/7 security monitoring — to detect suspicious activity.
• Regular security audits and penetration testing.
• Data stored in encrypted databases — direct access is not possible.

Please note that no method of transmission over the internet is 100% secure. Keep your account password confidential, use a strong password, and report any suspicious activity to us immediately.

500bet may update this Privacy Policy as needed. Changes may be driven by legal updates, the launch of new services, or changes in how we handle data.

• For significant changes, you will be notified via email or a platform notification.
• The date of any changes will always be displayed at the top of this page.
• Continued use of the platform after an update constitutes acceptance of the revised policy.
• If you do not agree to the updated policy, please request closure of your account.

We recommend visiting this page regularly to stay updated on the latest Privacy Policy.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our data protection team. We are committed to responding promptly and effectively to all privacy-related requests.

• Email: [email protected] (general inquiries)
• Live Chat: Available 24/7 — accessible from any page on the platform
• Data Access Request: Responses will be provided within 30 business days
• For general enquiries, visit our FAQ Page View