1. Home
  2. FAQ
General FAQ

500bet FAQ — all your questions answered, right here

From registration to deposits, bonuses, betting rules, and security — this page has clear, detailed answers to everything you want to know about 500bet. Whether you are new or an existing member, everything is explained here.

50+ General Questions
8 Topic Categories
24/7 Live Support
5 minutes Average response time
Topic-Based Guide

What would you like to know about?

All topics on the 500bet FAQ are organized by category — find the answer you need quickly.

Account & Registration

This section answers all questions about opening an account at 500bet, the verification process, changing your password, and account security.

Deposits & Withdrawals

Everything you need to know about deposits and withdrawals via mobile banking, bank transfer, and e-wallets — including limits, rules, and processing times.

Bonuses & Promotions

Welcome bonus, daily cashback, referral offers, and VIP points — everything you need to know about how to earn and use them.

Sports Betting

Betting rules, understanding odds, live betting, and cashout — answers to all your important Sports Betting questions.

Casino & Fish Game

Answers to all your questions about playing Live Casino, slots, and fish games — including rules, fairness verification, and your best chances of winning.

Security & Privacy

Information on protecting your account and personal data, SSL encryption, two-factor authentication, and fraud prevention.

All Questions Account Deposit Bonus Betting Security
Account & Registration

To register at 500bet, you need an active mobile number or email address, a password, and you must be 18 years of age or older. Registration takes just 2 minutes. You may later be asked to submit a copy of your national ID or passport for account verification.

No. Under 500bet's rules, each person is allowed only one account. Opening multiple accounts may result in all accounts being closed and balances forfeited. Providing accurate information at the time of registration is mandatory.

Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number or email. Verify with the OTP and set a new password. The whole process usually takes under 3 minutes.

Account verification (KYC) is a requirement under international licensing regulations. It keeps your account secure and helps prevent fraud. Verification is typically completed within 24 hours of submitting the required documents. Limited play and deposits are still possible before verification is complete.

Yes, you can update your registered mobile number or email address from your account settings. Identity verification may be required to do so. If you run into any issues, contact our support team directly.
Deposits & Withdrawals

Deposits at 500bet can be made via mobile banking, bank transfer, or e-wallet. Every method is fast and secure. Full instructions for each option are available on the deposit page. In most cases, deposits are reflected in your balance instantly.

The minimum deposit is BDT 100 and the maximum limit varies by payment method. Higher transaction limits apply for VIP members. For detailed limit information, Deposit page See.

Most withdrawal requests are processed within 15 minutes to 3 hours. Bank transfers may take up to 1 business day. Having your account verified speeds up the process.

500bet does not charge any additional fees on deposits. However, your mobile banking provider or bank may apply their own transaction fees. This depends entirely on your chosen payment method.

Deposits are usually credited instantly, but may occasionally take up to 15 minutes. If your balance still hasn't updated after that, contact support with your transaction reference number and we'll sort it out quickly.
Bonuses & Promotions

Newly registered members at 500bet receive a welcome bonus based on their first deposit. Free bet and free spin offers are also available. Bonus amounts and terms may change from time to time, so check the promotions page regularly.

Every bonus comes with its own wagering requirements. Typically, you must wager the bonus amount a set number of times — for example, 5x or 10x — before winnings can be withdrawn. The full terms are listed alongside each offer.

Share your referral link or code with friends. When they register using your link and make their first deposit, you will receive a referral bonus. Referring multiple friends means earning the bonus multiple times.

A percentage of your net daily losses is returned to you as cashback at 500bet. Cashback is generally credited to your account the following morning. The cashback rate increases with your VIP tier.
Sports Betting & Games

500bet offers betting on more than 20 sports, including cricket, football, tennis, badminton, basketball, volleyball, and e-sports. Special attention is given to Bangladeshi sporting events. All major tournaments are covered, including the World Cup, IPL, and EPL.

A pre-match bet is placed before the match starts, with odds that are generally fixed. A live bet is placed while the match is in progress, with odds that change in real time. Live betting lets you read the game as it unfolds before deciding, which is why it is popular among many members.

The Cash Out feature lets you settle a bet before the match ends. If you think your bet might lose, you can take a partial or full cash out to limit your losses. The Cash Out option appears next to your active bets.

In the 500bet Fish Game, you hunt fish to earn points and prizes. Different sizes of fish carry different point values. Simply log in and head to the game lobby to find the Fish Game section. Start with small bets to get the hang of it.

Yes, if an event is cancelled or a match is abandoned, the full stake for that bet is refunded. The amount is usually returned to your balance within 24 hours. For parlay bets, the cancelled event is removed and the bet is recalculated accordingly.
Security & Privacy

Yes, 500bet is an internationally licensed online gaming platform. All transactions are secured with 256-bit SSL encryption. Regular third-party audits are conducted to ensure regulatory compliance. Your data and funds are completely safe.

Go to Account Settings and find the 2FA option under the "Security" section. You can enable 2FA via OTP sent to your mobile number or through an authenticator app. Once activated, an additional verification code will be required at every login, keeping your account much more secure.

500bet never sells your personal information to third parties. Limited data may be used solely for payment processing and legal compliance. For more details, please see our Privacy Policy Read.

If you notice any suspicious login activity or transactions on your account, change your password immediately and contact the support team. You also have the option to temporarily lock your account if needed. Our 24/7 support team is always here to help.
VIP & Loyalty

500bet VIP members enjoy higher cashback rates, exclusive bonuses, faster withdrawals, a dedicated account manager, and invitations to special events. The higher your VIP tier, the greater the rewards. To learn more, VIP Page See.

VIP points are earned automatically with every bet placed and every game played. The more you bet, the more points you accumulate. Once you reach a set points threshold, you are automatically promoted to the next VIP tier.
Support & Contact

You can reach the 500bet support team via live chat or email. Live chat typically gets a response within 5 minutes. To contact us by email, write to [email protected]. Support is available 24 hours a day, 7 days a week.

Submit any complaint directly via live chat or email. Including a detailed description and supporting evidence (screenshots, transaction ID) helps us resolve it faster. All complaints are reviewed within 48 hours. To read more about our terms and conditions, Click here।

Yes, the 500bet support team is fully equipped to assist you in Bengali. Local-language support has been set up with Bangladeshi members in mind. Feel free to reach out in Bengali whenever you need help.

Quick Links

Need Help?

Our support team is available 24 hours a day, 7 days a week. Reach out anytime you have a question or run into an issue.

[email protected] — reach us by email and expect a response within 24 hours.

Live chat typically responds within 5 minutes.

Safe Gaming

500bet supports responsible gaming. Set your own limits and take breaks when you need to.

  • Set deposit limit
  • Self-Exclusion
  • Reality Check Reminder
  • Age verification is mandatory
Learn more

Game categories

Get started now

Join 500bet — Enjoy the Best Experience

Got your answers? No need to wait — open a free account today and claim your welcome bonus.

Register now Log In

18+ only. Please gamble responsibly. Terms and Conditions applicable.

বাংলা